Updated Booking Policy
Before getting to business matters I would like to extend my sincerest well-wishes to yourselves, your families and your teams during these trying times. Let’s keep supporting each other where we can; please look after yourselves, your loved ones and the members of your team – check in with each other, do video calls and look after your mental well-being. We are going to get to the other side of this.
Over the past weeks we have communicated our change in operations as well as terms and conditions in order to cater for the changed travel environment.
These are exceptional times in life and travel, and we endeavour to make responsible decisions for your future African ventures. As many source markets have now imposed heavy travel restrictions, and as a result of borders closures and lockdowns in Southern Africa, we have had to make further adjustments to our policies. Given such uncertainty, Jenman African Safaris believes that these carefully considered and updated procedures are fundamental in going forward.
We continue to have faith in Africa as a destination, and will remain committed to sharing our passion with you and keeping the dream and the industry alive. Please take a look at our amended booking policy.
Continuing to maintain a positive perspective for prospective travel, we value your patience while we facilitate and manage these unprecedented circumstances. We are aware that many of your governments and tourism bodies may request different policies, however as this is a situation that the world has never faced before, we appreciate your understanding, open communication and support to manage these uncertain times.
The sales team will be prioritising changes to current bookings, and reassessing future bookings as we monitor ongoing border closures and travel bans.
AMENDED CANCELLATION POLICY:
- Anyone travelling between 1st April and 30th June 2020 can postpone to any time or season for future dates up until the end of June 2021.
- In the event that guests are travelling after June 2020; we recommend waiting before making a decision on moving the departure. We are currently prioritising travellers with immediate travel plans and guests travelling until the end of June 2020.
- We will retain the 20 % deposit paid for the original booking and will apply standard payment terms to the revised dates. All deposits must be pre-paid with immediate effect.
- If guests are unsure of their future travel arrangements, we will automatically provisionally book them for the same dates but for 2021. This will be subject to availability. In these instances, provisional bookings will be held for 90 days which allows guests time to consider when they’d like to travel.
- Should guests want to postpone travel after the currently proposed “Hibernation” period, our standard cancellation fee will apply. This will depend on whether the border closures and/or travel bans have been lifted. We recommend that guests wait until 45 days prior to their confirmed date of travel in order to monitor the global status of travel restrictions.
- Once a booking has been postponed to new dates in 2020 or 2021, our standard cancellation and payment terms and conditions will apply to the new travel dates.
The above cancellation terms apply for all Jenman African Safaris’ guided group tours. For FIT travel, we will endeavour to apply the same policies, however this is subject to third party supplier negotiation and will be dealt with on a case by case basis.
Facing this together as the situation impacts families, communities, lifestyles and businesses, we hope you understand that the above is subject to change as we go forward.
Jenman Safaris Covid-19 Action Plan
- Continual monitoring and communication of all current and updated information provided by the World Health Organisation on the global status of Covid-19.
- Prevention and solution strategies provided to staff on an ongoing basis, safeguarding human life and wellbeing by:
– Keeping all staff continually updated on developments;
– Providing clear mandates for increased personal hygiene;
– Facilitating additional hygiene amenities for all travellers;
– Educating all staff & guides on emergency procedures in the event of an incident;
– Ensuring health & safety protocols are communicated to all third-party suppliers;
- Jenman African Safaris continues to accept travellers on the condition they have agreed to comprehensive screening 2 weeks before travel.
- Guides and drivers have been fully trained on best practice procedures for limiting and containing any risk of infection, includes:
– Implementing a high level of cleanliness on vehicles, facilities and equipment
– Providing hand-sanitisers in all tour, game drive & transfer vehicles
– Encouraging travellers to wash hands more frequently throughout the journey
– Best-practise action-plan should a traveller have flu-like symptoms
- Protective and preventative equipment is supplied and personally accessible for both guests and staff should the need arise.
- No cases of the COVID-Virus have been suspected or occurred during any private or group experiences including at any of the lodges and safari camps we make use of. This is continuously monitored.
- An incident reporting system is in place for staff to be proactive in attaining medical support at all times.
- Continuous risk assessment will occur and any individuals who display symptoms and meet criteria for testing will be identified and speedily directed through the correct procedures and medical channels.
These statements are subject to change as we continue to monitor and learn about Covid-19 and how it affects the realms of travel.
Q&A: Chief Medical Professional Addresses Travel Concerns
We’ve put together a detailed Q&A with medical professional Dr. Simon King of Park Doctor, to provide some insightful tips and reassurances for travellers concerned about making responsible travel plans in the context of COVID-19.