Careers at Jenman

Do you have exceptional people skills? Are you a responsible and a self-motivated person with a passion for Africa? Jenman African Safaris – specialists in inbound tour operations – with its Head Office in Kenilworth, Cape Town is looking for qualified individuals to join its progressive travel company, offering an excellent career path for individuals seeking varied and challenging positions within a dynamic and professional environment.

Jenman African Safaris is one of the leading safari travel operators in Southern and East Africa, offering scheduled or tailor-made travel to; South Africa, Madagascar, Namibia, Botswana, Zambia, Swaziland, Tanzania and other fantastic holiday destinations in Africa! This is a family run business based in Cape Town, South Africa – which was founded in 1993 and has grown significantly since then at a steady pace. Jenman African Safaris is well-known for their excellent standards of service, reliability, safety, great value for money and their amazing safaris.


Vacancies

SERIES CONSULTANT

We are looking for a motivated series consultant who will complement our series department. If you have a passion for travel, are willing to work hard, have negotiation & costing skills, are deadline-orientated and are in search of a quality orientated company, then this job might be for you.

Requirements:

  • Minimum of 2 years’ experience in the travel industry preferably selling tailor-made itineraries to destinations in Southern Africa & Madagascar
  • A people person with strong communication skills
  • Good to excellent English & German writing skills
  • Strong administration skills
  • Attention to detail
  • Strong numerical ability for calculating costs
  • Possess excellent organizational skills and be able to multi-task
  • Accuracy with figures non-negotiable
  • Excellent knowledge of MS Office (Word, Outlook, Excel), especially Excel
  • Qualification in Tourism Management, Business Administration or any other Tertiary Qualification
  • A good team worker and able to meet deadlines & work under pressure
  • A passion for travel

The ideal candidate will be organised, self-motivated and have good time management skills and attention to detail. Please email a motivational letter indicating salary requirements and your CV (with contactable references) to sandra@jenmansafaris.com


SENIOR SALES CONSULTANT

Senior Sales Consultant with experience of reservations, ideally with a tour Operator background. German skills advantageous.

Job Duties include thorough understanding of reservations system: Receiving requests from agents and clients and providing quick and professional responses to all enquiries, preparing quotes, evaluating options, presenting itineraries, issuing invoices and obtaining feedback. Tour administration and reservations include booking suppliers, logging all tailor-made groups, obtaining and approving all pro-forma invoices before being passed to accounts, informing agents of supplier deadlines and alternate arrangements when needed, and researching private guided tours. Management of clients and agent relationships is key to this position – strong attention to detail and a high level of organisational and communication skills is required for this position.

Please send CV to sandra@jenmansafaris.com. Only suitable applicants will be contacted. Non-smokers preferred.


RESERVATIONS SYSTEM ADMINISTRATOR

We are looking for a motivated team member who will complement our product department. If you have excellent Excel skills, numerical and analytical skills, are deadline-oriented and in search of a quality-oriented company, then this job might be for you. We are one of the leading safari travel operators in Southern Africa, East Africa and Madagascar, offering scheduled and tailor-made travel. We are known for our excellent standards of service, reliability, safety, great value for money and amazing safaris. The Reservations System Administrator’s principal goal is to maintain the performance, integrity and security of our in-house reservations system as well as manage the implementation of a new reservations system in line with our core requirements.

The ideal candidate will possess the following skills:

  • Excellent Excel skills (intermediate to advanced) a MUST
  • Project management experience/skills necessary
  • Able to work independently & think analytically
  • Good technical and PC skills (knowledge of VB advantageous)
  • Strong numerical skills essential
  • Excellent admin skills and communication skills
  • Good to excellent English writing skills
  • Be methodical have strong attention to detail with focus on accuracy
  • Establishing the system needs of users and monitoring user access and security;
  • Monitoring performance and managing parameters to provide fast query responses to ‘front end’ users;
  • Maintaining data standards
  • Controlling access permissions and privileges;
  • Developing, managing and testing system backup and recovery plans;
  • Working closely with database programmers and web developers;
  • Qualification in Tourism / Work experience in the travel industry (advantageous)
  • A good team worker and able to meet deadlines & work under pressure.
  • A minimum of 2-3 years’ work experience in an administrative role

The ideal candidate will be organised, self-motivated and have good time management skills.
Interested? Send your CV, motivational letter AND salary requirements to reception@jenmansafaris.com. Only suitable applicants will be contacted. Non-smokers preferred.


PRODUCT DEVELOPER & RESERVATIONS COORDINATOR

The Product Developer & Reservations Coordinator is responsible for the development of Jenman Safaris’ and African Luxury Hideaways’ product around Zimbabwe. This includes creative product innovation for tours and packages for both companies as well as FIT and series quotations for mainly Zimbabwe, but also other countries within Southern Africa

The role includes Reservations for African Luxury Hideaways Lodges & Camps (correspondence , confirmations, updating booking sheets, various admin tasks); Providing services to tour operators, wholesalers and agents (sending updated rates, assisting with questions, keeping records of commission structures, inputting and sending news-briefs and updates); FIT Quotations/ Reservations/Bookings for all ALH packages; Series Quotations and managing series accounts; Product Development for ALH (Competitor analysis, decision making and providing solutions for problems, measuring performance of packages, handling customer feedback); Online Marketing – monitoring, managing and developing online presence; Other marketing strategies and tasks as needed

Requirements: Minimum 3-years of experience in travel industry and specifically booking high-end lodge reservations, relevant tertiary education, excellent computer skills, good organisational skills, strong team-player and knowledge of tour operations in Southern Africa.

Send CV with contactable references to sandra@africanluxuryhideaways.com. Only suitable candidates will be contacted.


 TOUR COORDINATOR (TAILORMADE TEAM) – German Speaking

We are looking for a motivated team member with a passion for travel, excellent organisational skills, and who is willing to work hard.  If you possess these skills and are in search of a quality orientated company, then this job might be for you.

Requirements:

  • Attention to detail
  • Must possess excellent organizational skills and be able to multi-task
  • Excellent administrative and communication skills with a good telephone manner
  • Excellent verbal and written English required
  • Excellent verbal and written German required
  • Proven practical experience within the travel industry
  • Have an excellent knowledge of African geography
  • Strong numerical ability for calculating costs
  • Proficiency in MS Word, Excel and Outlook, particularly Excel
  • Be able to cope under pressure
  • Have the ability to work well as part of a team
  • Be able to navigate websites quickly and find required info

Availability:
Immediate *(This position is based in the Southern Suburbs of Cape Town).

If you are passionate about the travel industry and seeking a varied and challenging position within a progressive travel company, then send your CV, a motivational letter, salary expectations and contactable references to sandra@jenmansafaris.com.


ONLINE MARKETING MANAGER

Join our challenging, highly satisfying and rewarding environment – Online Marketing at Jenman African Safaris. This job combines the latest trends and technologies that the internet provides with the “colourful’ and passionate, always changing tourism industry. Become the E-marketer responsible for Jenman Safaris’ direct online business. Manage & implement ‘pay-per-click’ advertising campaigns, social media feeds and other online marketing tools to capture the end-consumer’s attention. We are looking for a qualified and highly motivated person to join our Marketing & Product Team.

Requirements:

  • Full computer literacy
  • Strong excel skills & able to work under pressure
  • Confident and analytical team member with the ability of good time management
  • Strong attention to detail with excellent communication skills
  • A passion for online marketing
  • Previous online marketing/advertising/trafficking experience
  • Qualification in marketing, branding, digital strategy or project management

The aim of this position is to increase Jenman Safaris’ online presence & online booking conversions from direct end-consumer with the help of online marketing tools such as websites, social media campaigns, online marketing campaigns including pay for click advertising, email marketing, etc.

Reporting to the Product & Marketing Director, the job duties for this position are as follows:

  • Setting up yearly Online Direct Marketing Plan & Strategies
  • Submitting annual budget
  • Help create websites for Jenman Safaris’ that include functionalities important to capture the end-consumer’s attention and convert sales
  • Manage, improve, analyze and implement ‘pay per click’ advertising & email marketing campaigns
  • Manage Jenman Safaris’ Social Media channels for the end-consumer including Youtube, Facebook, Twitter, etc.
  • SEO for existing and new websites targeting the end-consumer
  • Managing & monitoring website updates (rates, itineraries, texts, images, etc.) including 3rd party websites where Jenman Safaris’ products are advertised that are targeting the end-consumer
  • Analyzing & presenting website statistics and creating plan of actions for improvements
  • Keeping up to date with new developments in the online marketing segment and applying these to Jenman Safaris’ Online Marketing Strategy
  • Providing Online Marketing Strategies and approximate budgets for new projects; proceeding on agreed plans should projects materialize
  • Developing, managing and analyzing ORM strategy
  • Overseeing, creating & sending of Jenman Safaris’ various newsletters
  • Analyzing newsletter statistics
  • Ensuring end-consumers data is used and stored correctly and effectively
  • Overseeing, managing & analyzing of social media campaigns and products
  • Ensuring Jenman Safaris’ is well presented and up to date with current online marketing development
  • Creating & improving of Jenman Safaris’ brand awareness in the online environment
  • Managing outsourced suppliers (e.g. web-design, pay-per-click-advertising)

The ideal candidate will be organised, self-motivated and have good time management skills and attention to detail. Please email a motivational letter indicating salary requirements and your CV (with contactable references) to sandra@jenmansafaris.com


INTERNSHIP – MARKETING DEPARTMENT

Internship at Jenman African Safaris Marketing Department (German).

Only for German nationals currently studying in Germany

Tasks include:  

  • Updating of Jenman African Safaris’ website with in-house Content Management System (www.jenmansafaris.com, www.safariafrika.de, www.jenman.travel, www.victoriafalls.biz, www.travel2madagascar.com) – no HTML knowledge needed
  • Translating of monthly e-newsletter
  • International Mail Management
  • Assistance when compiling Marketing material: brochures in English & German, Calendars and Postcards
  • Research and writing of webtexts
  • Database Admin & Management
  • General correspondence with clients and agents
  • General marketing tasks and assistance of Marketing department
  • Working on upcoming projects
  • Involvement in Product Department
  • Fluent in German (mother tongue) and English
  • Other languages advantageous

We also accept internships in other various departments for roles in administration, product/system development, operations, and reservations.

For this or any other internship application, please Email sandra@jenmansafaris.com


GUIDES AND DRIVERS

  • Must be an experienced tour guide with min FGASA 1/THETA accreditation
  • Valid code 8 or 10 license + PDP
  • 1st Aid certificate
  • Valid passport
  • DEAT registered
  • Excellent interpersonal skills
  • Good cooking skills
  • English-speaking
  • Other languages advantageous: German/Spanish
  • Excellent knowledge of Southern African areas, cultures and surroundings
  • Only experienced and registered guides will be considered.
  • Full time & Freelance – very competitive rates

If you’re considering guiding for Jenman. Please contact chantel@jenmansafaris.com


Produce our safari videos in Africa for promotional purposes!

Jenman African Safaris stands for quality, reliability, personal service and above all excitement, adventure and those one-of-a-kind exceptional African experiences’ of a lifetime. Africa boasts the most beautiful landscapes, fascinating cultures & traditions as well as the most amazing wildlife which you can’t find elsewhere around the world…

To give our clients an idea of their future safari experience we need a short & captivating video to be created – showing all the fun & adventure our safaris as well as the wildlife, landscapes and diversity.

During your 4-6-month internship you will have the opportunity to join our safaris, get to know the countries and experience the beauty of Africa – FOR FREE!

Your task will be to produce a 5-minute (approx) promotional video of each safari you experience until the end of your internship. Videos are to include images, video images, music and voice recordings etc

Required Skills:

  • Completed a basic course in media or similar
  • Have a passion for filming
  • Be experienced in film production (please be able to provide a past video for us to look at)
  • Be interested in Africa’s flora & fauna as well as the wildlife
  • Enjoy travelling
  • Speak English as your mother tongue (other languages are a bonus)

If you meet any of those requirements and would like to join our safaris (video internship opportunity), please send your letter of motivation, CV and a work sample to sandra@jenmansafaris.com